1. Acceptance of Terms
By accessing and using Alpha FX's platform and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Description of Services
Alpha FX provides algorithmic trading platform services, including but not limited to:
- Automated trading algorithm creation and management
- Market data and analysis tools
- Portfolio management and tracking
- MT5 integration and connectivity
- Risk management tools
3. Account Registration
To use our services, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Accept full responsibility for all activities under your account
- Notify us immediately of any unauthorized access
4. Trading Risks
Important Risk Disclosure:
Trading in financial markets involves substantial risk of loss. You acknowledge and agree that:
- Past performance does not guarantee future results
- Algorithmic trading carries inherent risks and may result in losses
- You are solely responsible for your trading decisions
- You should only trade with capital you can afford to lose
- Alpha FX does not provide investment advice or recommendations
5. User Responsibilities
You agree to:
- Use the platform only for lawful purposes
- Not attempt to gain unauthorized access to our systems
- Not interfere with or disrupt the platform's operation
- Not use automated systems to access the platform without permission
- Comply with all applicable laws and regulations
- Maintain adequate funds in your trading account
6. Fees and Payments
You agree to pay all applicable fees for the services you use. Fees are:
- Charged according to your selected subscription plan
- Billed in advance on a monthly or annual basis
- Non-refundable except as required by law
- Subject to change with 30 days' notice
6A. Refund Policy
Alpha FX is committed to ensuring client satisfaction. Refund requests are subject to the following terms and conditions:
- 7-Day Refund Window: Eligible refund requests must be submitted within seven (7) calendar days from the date of the initial payment or subscription activation. Requests submitted after this period will not be considered.
- Refunds are only applicable to subscription fees and platform access charges. Losses incurred through trading activity, algorithmic execution, or market exposure are strictly non-refundable under any circumstances.
- To initiate a refund, clients must submit a formal written request to our support team at legal@alphafx.com, including the account details, transaction reference, and reason for the request.
- Approved refunds will be processed within 5–10 business days and returned via the original payment method. Alpha FX reserves the right to deduct any applicable processing or administrative fees.
- Refund eligibility may be revoked if the account has been found to have violated these Terms of Service, engaged in fraudulent activity, or abused the refund process.
Note: All refund requests are reviewed on a case-by-case basis. Submission of a request does not guarantee approval. Alpha FX's decision on all refund matters is final.
7. Intellectual Property
All content, features, and functionality of the Alpha FX platform are owned by Alpha FX and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Alpha FX shall not be liable for:
- Any trading losses or financial damages
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Service interruptions or technical failures
- Third-party actions or market conditions
9. Disclaimer of Warranties
The platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Account Termination & Inactivity Policy
We reserve the right to suspend or terminate your account under the following circumstances:
- You violate any provision of these Terms of Service
- You engage in fraudulent, deceptive, or illegal activities
- You fail to maintain adequate account funding or compliance requirements
- We are required to do so by applicable law or regulatory authority
Account Inactivity & Suspension Policy
To maintain the integrity and security of our platform, Alpha FX enforces a strict inactivity policy:
- Any account that remains inactive for a continuous period of one (1) calendar month — defined as no login activity, no active trading positions, and no platform engagement — will be subject to automatic suspension and permanent ban.
- Prior to suspension, Alpha FX will issue a written warning notification to the registered email address on file, providing the account holder with a 7-day grace period to reactivate their account.
- Failure to respond or reactivate the account within the grace period will result in the account being permanently banned and all associated data being archived in accordance with our data retention policy.
- Any remaining account balance at the time of suspension will be subject to review. Clients may submit a withdrawal request prior to the suspension date to recover eligible funds.
- Banned accounts may appeal for reinstatement by contacting support@alphafx.com. Reinstatement is not guaranteed and is subject to management approval.
You may voluntarily terminate your account at any time by submitting a written request to our support team. Upon voluntary termination, all active algorithms will be deactivated and open positions must be closed prior to account closure.
11. Dispute Resolution
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of material changes via email or through the platform. Your continued use of the services after such changes constitutes acceptance of the modified terms.
14. Contact Information
For questions about these Terms of Service, please contact us:
Email: legal@alphafx.com
Phone: +44 7456 463216
Address: 123 Trading Street, Financial District, New York, NY 10004